Applications Support

APPLICATIONS SUPPORT 

Key Responsibilities

Responsibilities for an Application Support Specialist at Apptech (or similar tech companies) typically include:

· Troubleshooting and Issue Resolution: Provide day-to-day functional support for Acumatica users, resolve process-related issues and ensuring smooth business operations across all modules (e.g., Financials, Sales, Purchasing, Inventory, Production, CRM and Service).

· Business Process Alignment: Understand clients’ business processes and ensure that Acumatica configurations align with operational goals and best practices. Recommend functional enhancements where necessary.

· User Training & Enablement: Conduct user training sessions and workshops to enhance system adoption and ensure effective use of Acumatica functionalities. Prepare training materials and user guides tailored to client needs.

· Requirement Gathering & Documentation: Work with end-users to gather and document business requirements for new functionalities, reports, or process improvements. Translate business needs into clear functional specifications for consultants, technical or developers.

· Testing & Validation: Support functional testing and user acceptance testing (UAT) during system upgrades, patch applications, or new module implementations. Validate that solutions meet functional and business requirements.

· Process Analysis and Optimization: Identify recurring functional issues or process bottlenecks within Acumatica, analyze root causes, and recommend improvements or system optimizations to enhance operational efficiency and data accuracy.

· Reporting and Data Analysis Support: Assist business users in creating, modifying, and interpreting reports using Acumatica’s built-in reporting tools, including the Query Generator, Crystal Reports, and standard system analytics, ensuring reports effectively support business decision-making.

· Documentation & Knowledge Management: Maintain accurate documentation including process flows, functional guides, FAQs, and support records to ensure knowledge continuity and user self service.

Required Skills and Qualifications

Apptech typically looks for candidates with the following skills and background:

· Education: Bachelor’s degree in IT Accounting, Accounting, Business Finance, or a related field (or equivalent work experience).

· ERP Experience: Hands-on experience with Acumatica (versions for MS SQL and/or Acumatica ) in a functional support, consulting, or user role.

· Functional Expertise: Strong understanding of key Acumatica modules such as: o Financials (GL, AP, AR, Banking) o Sales and Purchasing o Inventory and Warehouse Management o Production and MRP o Service and CRM

· Analytical and Problem-Solving Skills: Ability to analyze business processes, identify gaps, and propose ERP-based solutions that improve efficiency.

· Communication and Training: Excellent communication skills for interacting with business users, documenting processes, and delivering user training sessions.

· Collaboration: Experience working closely with Acumatica consultants, technical, developers, and end-users to implement and support system changes.

· Experience: Prior experience in ERP application support, Business-IT helpdesk, or a similar role is generally required.

· Certification: Acumatica functional certification is an advantage.