GROW FIELD SERVICE WITH A FUTURE-PROOF ERP APPLICATION

In this photo: BJ Mercantile Team along with Consultant Ma. Deborah Delfin, Sales Director Julie Keng and Service Delivery Manager Fracy Bandala

BJ Mercantile, the official distributor and service partner of the Scania brand of trucks in the Philippines, has laid out its plans for the local market in the coming years.

While the opening of the first Scania showroom, located on EDSA in Balintawak, Quezon City, is scheduled for February 2015, sales of the brand’s complete lineup of trucks have already begun. For 2015, BJ Mercantile has set a target of 70 units.

Since Scania puts a premium on vehicle safety and after-sales service, BJ Mercantile is set to fly its mechanics to Malaysia to undergo training at the truckmaker’s ASEAN regional office. Also, while the Philippine-market Scania trucks will be manufactured in France, the units are well suited for the local market, with Scania trucks and buses reportedly plying the roads of Thailand, Malaysia and Myanmar.

Drive Field Service Growth—The Acumatica Way

Field Service companies struggle with business technology. There are a few good options
available to manage the business. Industry applications provide strong contract and field
service management capabilities but do not provide insights into the data. Traditional legacy
applications create data silos with disconnected processes between in-house back office and
remote field operations. Systems are slow and challenging to support with ballooning costs
for application and user licenses. General ERP systems lack specialized features to manage
field service operations. They rely on costly third-party applications with poor integration to
accounting and business management systems.

Acumatica Field Service Edition is unlike any field service ERP application. The native cloud-based
platform supplies everything field service companies need to manage their business anytime,
anywhere, on any device. Consumption-based licensing makes Acumatica an affordable choice
for smaller field service operations and a cost-effective option for larger field service businesses.
The complete field service business suite provides contract management, appointment
scheduling, and route optimization. It also includes global positioning (GPS) navigation via the
mobile app, inventory optimization, and equipment management with warranty and depot
repair capabilities. Field service businesses drive growth with embedded customer relationship
management (CRM) for field service sales quotes and customer support with case management.
Customizable workflows allow Acumatica to adapt to complex business scenarios.

With Acumatica, field service companies capture expense receipts on mobile devices for
instant visibility into project costs. Embedded document management provides access to
equipment manuals, work instructions, and other critical information.
Acumatica’s last-mile functionality includes recurring appointments, electronic signatures, route
optimization, and employee skill and certification management. Field service businesses run their
business with minimal customizations on a comprehensive, scalable, and future-proof platform.
Service-driven businesses, wholesale distributors, and manufacturers use Acumatica Field
Service for deliveries, installation, or remote service operations.

“Acumatica positions us for growth and lets us establish our own workflows
to keep up with our needs. We have ultimate flexibility to make sure our ERP
works the way we need it to, not stuck with what used to work.”

– CHARLES HUTCHINSON, CFO, INTRACOASTAL ENVIRONMENTAL